Information We Collect

At [Company Name], we believe in full transparency regarding the data we collect from our customers. Below is a detailed breakdown of the specific data points we process and why.

Personal Identification Information

Contact Details

What: Name, Phone Number, Email Address.
Why: To confirm appointments, send service reminders, and provide quotes.

Location Data

What: Home Address and Billing Address.
Why: Essential for our technicians to arrive at your property for HVAC maintenance, repair, or installation.

Technical Data

Device Information

What: IP address, browser type, and operating system.
Why: To ensure our website loads correctly on your device and to protect our site from spam and malicious attacks.

Usage Data

What: Pages visited, time spent on the site, and referral sources.
Why: We use analytics tools to understand which services (e.g., "AC Repair" vs. "Furnace Installation") are most in demand so we can better serve our community.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.